FAQ

Frequently Asked Questions

Answers to common questions about shopping with us.
01How much is shipping?

Standard shipping is free when the product total is ¥5,000 (tax included) or more. For totals below ¥5,000 (tax included), standard shipping is a flat ¥600 (tax included) nationwide.

View Shipping Policy
02How long does shipping take?

In-stock items are generally dispatched within 3 business days after order and payment confirmation. Made-to-order items may take approximately 2–4 weeks.

03Can I return or exchange an item?

We can assist when the conditions in the Returns & Refunds Policy are met, including contacting us in advance within 7 days of delivery.

View Returns & Refunds Policy
04How can I contact you?

For questions about products, orders, or delivery, please use the contact form.

Go to contact form
05Which payment methods are available?

You can use credit cards including Visa, Mastercard, American Express, and JCB, as well as Shop Pay, Apple Pay, Google Pay, PayPal, PayPay, Merpay, and prepaid payment at major convenience stores. Check the checkout page for the methods actually available.

View payment methods
06Can you issue a receipt?

Yes. Please contact us with your order number and the name for the receipt. After confirming the order details, we will issue it as a PDF.

View receipt information
07Can I ask about an invoice in a company name?

Yes. Companies and organizations that need invoices or documents related to bulk purchases should contact us through the Business & Bulk Orders desk.

Business & Bulk Orders