Refund policy
Returns & Refunds Policy
Returns and Exchanges for Customer Preference
We accept returns or exchanges for reasons of customer preference only when all of the following conditions are met:
- You contact us in advance within 7 days of receiving the product.
- The product is unopened and unused.
- The product, outer packaging, accessories, and other included items have not been damaged or soiled by the customer.
- We have approved the return or exchange.
We may be unable to process products sent back without prior contact.
Defective Products or Incorrect Deliveries
If a product is defective or damaged, or if we delivered the wrong item, please contact us within 7 days of receipt and include photos or other information showing the issue. We will arrange an exchange or refund at our expense.
When Returns or Exchanges Cannot Be Accepted
- Products for which 8 or more days have passed since delivery.
- Opened or used products (except defective products).
- Products soiled, damaged, or scratched due to the customer's actions.
- Products missing the outer box, accessories, instructions, or other included items.
- Products marked as non-returnable on the product page.
- Other cases where we determine that a return or exchange cannot be accepted due to product characteristics or another reasonable reason.
Return Shipping Costs
The customer is responsible for shipping costs for returns or exchanges based on customer preference. We cover shipping costs for defective or damaged products and incorrect deliveries.
Refunds
Refunds are generally processed in accordance with the original payment method. The timing depends on the payment provider's processing.
