Legal notice
Disclosures Required under Japan's Act on Specified Commercial Transactions
Seller
株式会社S&P
Operations Manager
Yi Kuang
Address
〒541-0058
大阪府大阪市中央区南久宝寺町4-1-2
御堂筋ダイビル 4F
Telephone
06-7777-4006
general@spinc-jp.com
Product Prices
Please check the price displayed on each product page.
Charges Other Than Product Prices
Standard shipping is free when the total product price in one order is ¥5,000 or more (tax included). For orders below ¥5,000 (tax included), standard shipping is ¥600 nationwide (tax included).
Additional shipping charges may apply to Okinawa, remote islands, and certain large or special-delivery products. Please check the applicable charge on the product page or at checkout.
Payment Methods
Credit cards (Visa, Mastercard, American Express, JCB), online payments (Shop Pay, Apple Pay, Google Pay, PayPal), mobile payments (PayPay, Merpay), and convenience-store payment are available. Please check the payment methods displayed at checkout for those currently available.
Payment Timing and Deadline
Credit-card, online-payment, and mobile-payment processing is completed when the order is placed. Convenience-store payment is prepaid and must be completed within 3 days after placing the order.
Delivery Timing
In-stock products are generally dispatched within 3 business days after we confirm the order details and payment. Out-of-stock and special-order products may typically take approximately 2–4 weeks. Dispatch times may vary due to natural disasters, logistics conditions, manufacturer circumstances, or other unavoidable reasons.
Returns and Exchanges
Returns or exchanges for reasons of customer preference are accepted only when you contact us in advance within 7 days of receiving the product, the product is unopened and unused, the product and its packaging and accessories have not been damaged or soiled by the customer, and we have approved the return or exchange. We may be unable to process products sent back without prior contact.
Defective Products or Incorrect Deliveries
If a product is defective or damaged, or if we delivered the wrong item, please contact us within 7 days of receipt and include photos or other information showing the issue. We will arrange an exchange or refund at our expense.
Return Shipping and Refunds
The customer pays shipping costs for returns or exchanges based on customer preference. We cover shipping costs for defective or damaged products and incorrect deliveries. Refunds are generally processed in accordance with the original payment method; timing depends on the payment provider's processing.
